"Return policy feels way too strict"
I looked at the return policy before placing an order it made me back out. The rules feel really limited and not very customer-friendly, especially when you’re buying jewelry online and can’t know for sure how the size or style will look in person. That’s already a bit of a gamble. And if something does go wrong, I don’t want to just get one of those canned “sorry for the inconvenience” replies with no real help behind it. With a return policy like this, I don’t feel comfortable buying.
Rocky_parker79
May 14, 2026
"I got a pair of earrings..."
I got a pair of earrings from zerakijewels.com and I’m really happy with them. I wore them all day, from the morning until evening, and at some point I actually forgot they were even in. The little things stood out to me too, the backs didn’t poke, they didn’t feel heavy on my lobes, and there was no itchy feeling after a few hours like I sometimes get with other earrings. They just sat nicely and felt easy to wear. Definitely comfy for everyday use
"Doesn't seem like real silver"
I bought this bracelet because the listing said it was silver, but it got dull really quickly and started leaving green marks on my skin. I waited quite a while to hear back from customer support, which was frustrating, and when they finally replied they just said it was normal. it doesn’t feel authentic to me.
"Exchange was honestly such a pain"
I’ve been waiting for weeks now and still haven’t gotten a proper exchange sorted out. It’s been really frustrating and way more of a hassle than it shouldve been
"Order confirmed, but something feels off"
I ordered from zerakijewels.com and did get the confirmation email quickly, so at first I figured everything was moving along normally.
After that though, there hasn’t been much communication, and something feels off. Maybe the order will still show up just fine, but the lack of updates is making me a little uneasy. It’s not a terrible experience, just not very reassuring so far.
hello_britney479
April 21, 2026
"They actually had it"
I was kind of surprised, but the stuff I needed was actually in stock. Went in expecting the usual situation, but it was just there and I grabbed it...
"Quick fix and good service"
I had a small issue with the delivery update and got a little worried at first. I reached out to Zeraki Jewels and they got back to me quickly, explained what was going on, and took care of it without any trouble. My item arrived and it looks really nice. Overall, I’m happy with the service and would order again
EvelynWhaley
April 09, 2026
"Bent after just a few days"
I only wore the ring for a few days and it already bent, lol. It’s cute, but it really doesn’t feel sturdy at all.
jackking0227
April 01, 2026
"My order showed up just fine..."
My order showed up just fine, and everything went smoothly!! I was a little unsure at first, but after this experience, I definitely feel like I can trust them.
"Refund took way longer than expected"
I ordered something from zerakijewels.com, but ended up returning it because it wasn’t really what I expected. The refund took a lot longer than I thought it would, and I had to reach out more than once just to see what was going on. They did get back to me eventually, but it felt like I had to keep chasing them. I did get my money back in the end, but the whole thing was frustrating.
evelyn1987
March 26, 2026
"Pretty piece, but the finish could be better"
I liked the look of it overall, and the design is really in person. The finishing just felt a little off, like one small edge wasn’t as smooth as it should’ve been. It’s still wearable and looks nice, but for the price I kind of expected that part to be better. Delivery was fine, nothing unusual there.
Iris_critchfield72
March 21, 2026
"I had a frustrating experience..."
I had a frustrating experience with customer service. I reached out about my order and waited way too long for a reply, and when they finally got back to me, the message was vague and didn’t really answer what I was asking.
I ended up having to follow up more than once, which got annoying fast because it felt like nobody was actually looking into it or explaining anything clearly. Overall, it just wasn’t worth the hassle, and I wouldn’t order again...
willis-Martinez
March 09, 2026
"I was disappointed with this ring..."
I was disappointed with this ring. The sizing was way off and it felt way too tight, even though I ordered my usual size. It also seemed like it was handled carelessly before it got to me, which just made the whole experience more frustrating
robertcoleman3493
March 02, 2026
"I got my order about a..."
I got my order about a week ago, and the stones looked really clean and bright when I opened them. The color was maybe even a little better than I was expecting. For the price, they seem like good quality, and I’m happy with what I got.
hello_robert521
February 28, 2026
"I did save some money on..."
I did save some money on my order, which was definitely a plus. The discounts were good and made the purchase feel more worthwhile, but I wouldn’t say it was an amazing deal or anything. Still, I’m happy I got a little off the total
MICHAEL
February 21, 2026
"Looks a lot like the photos"
I got this ring and it looks really close to the pictures, just maybe a tiny bit lighter in person. It actually reminds me of a ring my aunt used to wear, so I liked it right away. Overall, I’m still happy with it
lois_Williams71
February 18, 2026
"Pretty happy with my order"
and I got my necklace last week i’m happy with it. It looks really nice in person, and the packaging was decent too. Shipping did take a little longer than I expected, but overall I’m glad I ordered it
robert_Austin02
February 12, 2026
"Cute bracelet, but the quality didn’t really hold up"
I ordered this bracelet because it looked really in the photos, like the kind of piece you could wear with jeans, a simple dress, a work outfit, or even layer with other bracelets. In person, though, it felt a lot cheaper than I expected. The color wasn’t as bright or polished, more kind of dull, and the clasp started feeling loose after just a few wears, like when I wore it to dinner, to run errands, and just around the house.
For the price, I thought the quality would be better. It’s not awful or completely unusable, and the design is still nice, but the finishing just isn’t there. Things like the clasp, the shine, the weight, and the overall feel could all be improved. I probably wouldn’t buy again unless they make it feel a bit sturdier and more polished.
stephaniecrock2240
February 07, 2026
"Pretty close to the photos"
I gave it 4 stars because, to me, the color looked almost the same as the pictures, just a tiny bit lighter in person. I still really like it and I’m happy with my purchase
Micheal_adams77
February 01, 2026
"Nice enough, but I expected a little more"
It came in a decent gift box and looked fine to give as a present, so no real complaints there. I guess I just expected the presentation to feel a bit more special. After dealing with so many orders and returns lately, I didn’t really have the energy to make a big thing out of it. It’s not bad at all, just kind of average.